Jira Ticket Mention User, Mention notifications - A notification is sent to a . : @admins in the comments. I am able to see the user full names but can't How to Mention a Jira Issue in the Description or Comment [2025 Full Guide] In today's video we will show you how to mentioned one jira ticket in comment or description,how to update the comment Ensure that the user has Browse User global permission, as in Managing Global Permissions Upgrade JIRA to 6. These queries can be used for searching, creating filters, dashboard I have a single user "A" who cannot mention a single user "B" in the comments of a jira ticket. I have tried In the meantime, I'll be leaving this ticket open until we have all the historical issues closed. I added a custom field "Affected Users". I want Use automation for mentioning users added to a user picker field in Jira comments. Slack has emails and that maps to DMs/mentions (so in theory this could be done). condition : scheduled action : create issue I set " @user's id (i. In this article, I’ll share with you how to use the User Properties on User management along with the User Property custom field to show details I have a request from a project team to be able to @ mention a user on a ticket who is not a member of the project. With an automation, I like to mention all affected users eg when issue is done saying the bug you reported got completed. We would like to show you a description here but the site won’t allow us. For Jira you can mention someone by using autocomplete. Thank you for your comments and feedback on this suggestion. But his\her name is not adding in the ticket watchers list, Is this normal Walkero How to find in JIRA the issues you are mentioned in The JIRA Agile online Management System is a great platform for developer teams, JQL to get all issues I mention a specific user Those new to the Atlassian Community have posted less than three times. Learn how to mention or tag a user in Jira ticket description or comment to notify team members, request feedback, and assign action items Learn how to mention a group in Jira issues using the "@" feature by creating and tagging a Jira Team. 1. 18 you can use @mentions on the customer portal. When we need to mention a ticket on a comment, it's necessary to type the issue key and press space or enter. Hello, Is it possible within JQL to create a filter that returns any tickets where a specific user is mentioned/tagged in any of the comments? Thanks. 4. We're using Jira Data Centre and I have scoured other's posted questions, and while there are a lot of Learn how to use @mentions in comments within Jira Service Management to collaborate effectively and notify team members directly. This is a classic software project, so it uses a permission schema that has I used Jira 3. Learn how to enable @mentions on Jira Cloud by granting the "Browse users and groups" global permission. I have tried this formula: Creating effective Jira ticket examples is a skill that can significantly impact your team’s productivity and project success. (No users were shown even I typed @ and name. e ), but it is printed as just text like @aaa. There are two ways to mention someone in Confluence: using autocomplete, or via the Insert menu in the editor toolbar. the mention consist of "@" character only, the popup will show assignee and reporter for the current work item. 1 or above Check out the bug ticket for more information Ensure that the field is using the I am trying to mention when I set an automation rule. Summary When adding a comment to a Jira Service Management request, the @mention feature does not list the user that is either a Request Participant or Customer. How to Mention a JIRA Issue in the Description or Comment [2025 Guide] BM Tech Tutorials 1. Hi there, I am looking for a way to re-assign a ticket in a given status by @mentioning in the comments. It is not mentioned. However, I cannot @mention I have a custom user field called "Analyst (s)". I want it to be To mention a user, simply type the "@" symbol followed by their name. So I typed @ and name, but the person could not be able to be mentioned. Select the appropriate user. Thanks. I want to be able to mention, but the mentioned user should only be able to see the The user mentioned@ at the customer portal only has "Service Desk Customer" Role, so this user cannot access to the ticket by clicking the link in the email, because the link does not direct However, sometimes it is necessary to @mention people from another project which is not possible in comments and description fields unless the user to be mentioned is in the group Confluence will send the person a notification just as if you had used @mention (unless the administrator has disabled the user mention feature). For example: the key of Jira user created before the upgrade is the same as the user's username For this reason, using the smart value below to mention the issue assignee in a Problem The user is unable to trigger '@' mention within JIRA fields, no dropdown with user names appears: The below solution only applies if a user Learn to add all @-mentioned users in comments to Jira Service Management request participants using automation rules. 2 to connect on Jira cloud with base_auth How can I add a comment mentioning the user "@username" with "jira. I've checked my spam There is an open ticket for the functionality. add_comment"? Today we’re excited to announce this feature is generally available to all Jira Cloud users! With Team @mentions, it’s easier and faster to mention 2 scenario's: 1. jcomment I ran into an issue with the API, in discussions with the vendor now. How to mention or tag a user in Jira ticket description or comment | How to notify users Sagar S (Vishal) 69. Mentioned users will be added as request participants, ensuring I want to mention a Jira user in an issue, but they are not part of the project that issue is related to. 62K subscribers Subscribed Hi Ajay, just writing the issue key in for example a comment or the description field will be enough so Jira converts it to a link to the issue. Is this related to the Permission Schemes for projects at all or just G’day Atlassian community! In this post, I share how to use JQL to find Jira issues that mention you or someone else. How to Mention or Tag a User in Jira Ticket Description or Comment [2026 Full Guide] In today’s video, we cover Jira tutorial, mention user Jira, tag user Jira, Jira ticket When typing the @ symbol in the comment section of a Jira work item, a list of user names does not appear. See how using @mentions and by adding watchers in Jira issues. " I want to tag (mention) both the reporter and the assignee of the ticket. I do not receive notifications when I am mentioned in a JIRA ticket, but no one else on the team is having this issue. Diagnosis Which gives me an easy way to add comments to my ticket as I'm working. However, It seems i can only mention people that are added under Service Desk Team. In addition to necessary information that should be To do so, go to Administration > Applications > Jira Service Management configuration, and look at Organization management. There is not one specific person it needs to go to, so it needs to be tied to @mention: Attributes accessLevel id the Atlassian account ID or collection name of the person or collection being mentioned. ) I don't know why, I am trying to generate an automation in which in the internal text the assigned user of the issue is mentioned in order to receive the notification to his email. We have a request asking if we can create a filter for tickets in which a specific user was tagged in the comments. mentioning the reporter does not send a notification - person which needs to be mentioned is the reporter - has site acces - is not part of JSM project - no permissions - can By creating great Jira tickets, developers can improve their team’s productivity and workflow. Hi Folks, Can somebody help me with a JQL query which can provide me the list of all the issues in which a specific user has been mentioned in comments (especially latest comments). I added the jira-software-users group to the issue comment event, and that is recognized, but that didn't fix it. text the textual representation of the mention, including a leading @. Ergo, this would be a "Mentions 0 I am doing some automations in Jira. Can jira (much like pivotal tracker does) post to a channel and mention the same users that are mentioned in As a follow-up on this, we've provided a script that can sync the Slack IDs with Jira, in order to dynamically mention users through Automation rules I'd like to mention a person in a comment. e. I’ve read through all the comments to understand your individual In order to @mention other users on Jira work items, you must have the Browse users and groups Global Permission. Notes Disable mentions – The functionality Hi, I'm trying to mention non-agent users by using @. JQL search Search advanced with JQL documentation page shows an example of how to find Jira issues with a checklist mentioning selected user. By following this step-by Workaround As of Jira Service Management Data Center version 4. For Jira you can mention someone by using autocomplete. If the query is empty, i. Mention notifications - A notification is sent to a Guide for frontend developers on effectively using Jira comments in Care Control 2. When mentioning a user in the old issue view, Jira is able to create tokens for the user identifier. Use the Insert menu If you'd rather use the Insert menu, choose Insert > User Mention then search for and select the user you want to mention. When you mention a user, they'll receive a notification by Workaround : To work around the current limitation and mention a group in Jira issues: Create a Team: Navigate to Team > Create Team. Considering this, we should be able to mention a group. How can I enable the feature to allow all Okay let's go back to this article's title "posting and mentioning a user via API" sounds intriguing doesn't it, but how would you do it? The answer to that is going through the Atlassian docs Dear All, Is it possible to @mention multiple users in a comment of Jira automation rule, I am trying to use a group user picker but didn't work. This generates a notification, alerting the mentioned user We would like to show you a description here but the site won’t allow us. All Issues I’m mentioned in Hi @Andrey Ivanov , to mention a user you should use the next format [~accountid:<USER_ACCOUNT_ID>] For example: [~accountid:abcd-123b-sadf-123] The easiest Jira makes it easy to keep others in the loop and stay on top of issues you care about. In the new issue view, however, this does not work as expected. In order to @mention other users on Jira work items, you must have the What is a Mention in Jira? Mention in Jira occurs when someone tags another user in a comment using the @username format. In this video, We will be covering how to mention one Jira ticket in another Jira ticket. Problem Definition There is no way to search via JQL to get accurate results in regards to issues / comments were a user has been @Mentioned For example, users have noted that you can Summary Jira Service Management agent is unable to "@" mention agents and collaborators in the comments field in Jira. Is there a way to do this? Description Issue Summary Sometimes we need to mention a group e. In a RESTful API context, mentioning someone in a ticket typically involves sending a request to the server to associate a user with a specific ticket or include them in some kind of How to Mention or Tag a User in Jira Ticket Description or Comment [2025 Full Guide] In today's video we will show you how to mentioned one jira ticket in comment or descriptiomore I am doing some automations in Jira. But now if the same user mentions other users, they are not getting any email Confluence will send the person a notification just as if you had used @mention (unless the administrator has disabled the user mention feature). 5. Add the users you want to include in the group, Managing @mentions and notifications in Jira has long been a pain point for users. Learn why the @mention feature in Jira Service Management may not list Request Participants or Customers in comments. When you mention a user, they'll receive a notification by A user who is a Jira Administrator without application access will not be able to receive any notification (whether it's a user mention notification, or an issue The automation works, but they don't get email via direct mention. - User A has full privileges to comment on tickets in this project and even has the global Mentions (often known as @mentions) are a useful way of drawing someone's attention to a page or comment, or assigning a task to them. I am adding comments like this to cards "User name approved the MTP on 2023-07-20" However, the user name is being entered as a text. You can also Jira dashboard filter Following filter can being used in your dashboard to display all unresolved tickets of the last 7 days where you have being mentioned in. Important updates are easily lost among a flood of notifications, The User ID is the long string, which you can use in your JQL query: comment ~ "fa362d8aaabf4d2d879b13b95a9c998b" This will return the stories Confluence will send the person a notification just as if you had used @mention (unless the administrator has disabled the user mention feature). This is a user field that sometimes only has one user in it or sometimes it might have a couple users in it. This document will provide a solution to add and mention an Atlassian Team in the Comments through the Add Comment action of the Jira Automation rule. With this plugin, each user/administrator can create their own mention groups and add them to an issue in the ticket details or in the comments using the @mention function. Without this permission, a list of users will not appear when you type @. As you type, the system will display a list of matching users or groups, allowing you to select the one you want to mention. Use @username format Hi Team, We would like to add a comment to the ticket using the JMWE "Comment Issue Post Function. Kindly readcomments for the ticket, maybe some of them will give you ideas on what you can do in Jira at the present time. Mention Mentioning users in the ticket comment by @User name, email notification is sending while we mention the user name. g. If you want A user in our team cannot tag other people in comments though they have the permission rights to browse, view and edit. Solution Automating Hi, I am using JIRA Server/Data Center 8. Thanks for your patience on this issue, it has certainly been a challenge on our side to get it fixed! Cheers, I want to do simple tags like @ and # in Confluence for Jira issue ids, as copying and pasting is annoying for users. The group Hello @Linda_Hii , Good day, welcome to Atlassian Community!! To tag, someone in the Jira ticket, in the comment or description provided you have the permission. Mentioning a single user is The workaround changes the unmentionable user's username to something unique, which fixes the issue in ID-7089. How can I do Learn to troubleshoot and resolve issues with the @mention feature in Jira, including username auto-complete and email notifications. This step uses the Atlassian Document Format (ADF), which provides a consistent, rich-text structure across Atlassian Hi everyone, This is Jacqui from the JQL team in Jira Cloud. I'm trying to mention or tag a user within a comment via an automation rule. Give them a warm welcome! Hi does anyone knows how to mention a specific group or user in the comment area while running automation? I know I could indicate assignee and reporter, but that's not the case for me as I Mentions (often known as @mentions) are a useful way of drawing someone's attention to a page or comment, or assigning a task to them. What I want to do is create an How To Mention Someone In Jira Comments [2025 Guide] In today's video we are covering: how to comment in jira ticket, how to add an image in jira comment, how to mentioned one jira ticket in Another ticket had the same issue and got resolved by giving 'Browse user' permission but that ticket is not related to service desk CLOUD; moreover all of my browse permissions are setup Mention users in Jira comments using the Add Comment Using ADF Document step. 9K subscribers Subscribe A user picker will open. vrs, ipo, qfv, npq, aby, nsv, aft, opb, upr, fnx, gxm, ncr, cpy, awt, coe,